Budget Hotel: City Centre (Market Square)
New City House, Maid Marian Way, Nottingham. NG1 6AJ • 0871 984 6280
Travelodge is a budget hotel chain with over 500 hotels across the UK, Ireland and Spain. Hotels are of a minimal design, modern but basic. The rooms are en-suite and a good size but lack the attention to detail of other chains. Pricing is flexible, ranging from £25 to £100 and more.
Each hotel has a 24 hour reception and many have a small cafe bar where the buffet breakfast and other light meals are served (some just offer a 'breakfast bag'). Rooms are generally clean, en-suite and a good size. The finish of many rooms can be poor with large gaps under the room door and window ventilation fixed open so outside noise can always be heard. Corridor doors are prone to slamming and noise from lifts can be very loud. There is no phone in the room so contact with reception is difficult if there is a problem with noise from neighbouring rooms. Security can be rather low with late night noise a serious problem. Like the rooms, a lot of problems with Travelodge could be solved if more attention to the customer experience was made. The automatic room allocation means that business travellers or families are put next to party goers. This is the major flaw in the brand.
Our experience with Travelodge Customer Services was extremely disappointing. Complaints about the hotel stayed at was just forwarded back to the hotel in question and there seemed to be no interest from the Customer Service department. It took nearly two months and many emails, several without a reply, before we received a serious reply. We suggest that you raise any problems with the hotel before you depart as most (not all) managers are professional and quite reasonable. Because of this we would only recommend city centre Travelodges to party goers or for a 'crash-pad'.
A very disappointing Travelodge. Room was not very clean; emergency fire escape information was missing from the room; lots of late night noise from inside and outside; situated on a busy dual carriageway with windows that don't shut properly; no air conditioning so very hot during the summer months.
24 Hour Reception, Café Bar.
Wifi available - payment required. Designated smoking areas only.
Ensuite, Central Heating, Television, Complimentary Tea and Coffee.
Located to the west of the city centre on the corner of Maid Marian Way and Hounds Gate.
Old Market Square NET tram stop: Five minutes walk.
Parking available nearby - payment required.
Travelodge, New City House, Maid Marian Way, Nottingham. NG1 6AJ • 0871 984 6280
Hotel Operator: Travelodge
Last Updated Friday 10 June 2022
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